1. Personal Data We Collect
1.1 Data You Provide
When using MonPake, we may collect:
- First and last name
- Phone number (primary identifier)
- Identity information
- Information related to Listings (parcels, routes, messages)
- Payment data (where applicable)
- Profile photo
- Information shared with customer support
Important: A passport or national ID may be used as the primary identification method to simplify access to the service.
1.2 Data Collected Automatically
We may automatically collect:
- Browsing data
- Device type
- IP address
- Platform activity
1.3 Data Generated Through Use
We also generate:
- Delivery history
- Ratings and reviews
- Response rate
- Activity level
This information may be visible to other Users.
2. Recipients of Information
As part of the Service:
- Certain information is shared between Senders and Travelers (e.g., phone number, parcel details, location)
MonPake may also share data with:
- Technical providers (hosting, databases)
- Communication services (SMS, WhatsApp)
- Local authorities when required by law
MonPake does not sell personal data.
3. Data Retention
Data is retained:
- For the duration of Account usage
- And for a reasonable period afterward for:
- Legal obligations
- Fraud prevention
- Dispute management
4. Use of Data
Data is used to:
- Create and manage Accounts
- Publish Listings
- Connect Senders and Travelers
- Facilitate communication and deliveries
- Improve the Platform
- Prevent abuse and fraud
5. Moderation and Security
MonPake may analyze communications between Users in order to:
- Prevent fraud
- Avoid abusive behavior
- Prevent circumvention of the Service
6. Cookies
Cookies may be used to:
- Measure audience
- Improve user experience
7. Your Rights
You have the following rights:
- Access your data
- Correct your data
- Delete your data
- Object to certain processing
For any request: support@monpake.com
8. Third-Party Services
MonPake may use third-party services such as:
- Communication tools (WhatsApp, SMS)
- Authentication providers (Google, etc.)
These services may collect data according to their own policies.
9. Changes
MonPake may modify this policy at any time. Changes take effect upon publication.
10. Contact
support@monpake.com